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Jeff Black's avatar

The Bulls & Bears Wall Street glasses and tray set is actually pretty cool, even (maybe especially?) in today's world.

John Temple's avatar

Hammacher Schlemmer uniqueness and greatness was in major part because of lifetime guarantees. I bought stuff for that reason. Now Hammacher Schlemmer is no longer upholding that guarantee. Whatever reason they give for not being able to uphold guarantees does not matter to me. They bought the company; they bought the guarantees - that comes with the name. I can prove I bought from them, but they just say sorry, we won't help you.

New buyers see their lifetime guarantee now and buy into it. Good luck with that. This feels like a huge scam to me. Buy a company with a reputation based on lifetime guarantees and then don't honor the guarantees to reduce the expense of following through on the guarantees.

I have proof of purchase, and they won't honor the promise. They are now Hammacher Schlemmer. Awful. I will no longer buy from them. They know exactly what they are doing to us.

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